Return and Exchange

Order Placement & Shipping

Domestic Shipment

• All our products are GI certified and are to the extent possible handmade. Certain products may take up to 15-days to process, depending upon the availability.
• All our orders are confirmed within 24-48 hours and the customers are intimated at each step.
• Our customers can track their order status using the tracking number and details provided.
• Delay in delivery could be due to a natural calamity, inaccessible and remote delivery location, customer unavailability, physical and political conditions of the delivery location. .

International Shipment

• Prices are excluisve of shipping, custom charges etc
• Our customers are liable to pay Shipping charges inclusive of custom duties and taxes on the international order applicable on the delivery location
• There could be a delayed delivery due to a delay in customs clearance.

Please note that all our customer information is private and confidential. However, the company can relese certain data/ information to law enforcing agencies, if request for data/information under the existing legal framework is made.

 

Cancellation Policy

• The customer can cancel the order at any given time through their created account, or reach out to our customer service before the order is dispatched.
• GiHERITAGE reserves all the rights to cancel an order at any given time due to the unavailability of the product, manufacturing defect, quantities ordered and logistics.

Returns and Refunds

• GiHERITAGE offers a hassle-free 7-day return policy
• The customer can place a return request once they receive the product through their account dashboard.
• In case of prepaid orders, the amount debited through the customer's account shall be refunded to their bank account within 7-10 working days once the product undergoes quality inspection at the organization.
• Certain products like agriculture and food stuff are not eligible for returns.

Customization

• Since all the products on our website are GI certified and exclusively handmade, they can be customized as per the customer's preferences.
• Customers can also request bulk orders through our customer support.